• Check in

    After 2pm

  • Check out

    Before 10am on day of departure

  • Reception hours

    8am - 6pm 7 days a week. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. 

  • Deposit & Payments

    A deposit is required for online bookings only to confirm each cabin/site and group reservation. A minimum payment equal to the first nights accommodation is required to secure your reservation. The balance of the account is required upon arrival or during peak periods may be requested prior to arrival. You will be emailed a confirmation letter. For direct bookings, credit card details will be required to secure your booking and a credit card authorization equal to the first nights accommodation will be made against the credit card, however payment is not required until check in. During peak periods, full payment maybe requested to secure a booking. It is advised that accounts be settled by cash or by using EFTPOS, Cheque or Savings accounts as a 2% surcharge will be applied to all settlement of accounts by Credit Cards.

  • Changes & Cancellations

    For a full refund, cancellation must be made by 2pm a full seven days prior to the day of check in. For example, if check in is on Friday, cancellation must be made prior to 2 pm on on the following Friday. If guests cancel less than than seven days before check in, the first night is non-refundable and will be charged.  During heavy booking periods, no refund will be given unless the accommodation can be resold. Where a change or cancellation is necessary all concerns will be dealt with fairly and on a personal level by Park management.

  • Important note re COVID-19. Please be aware of the current risk of travel restrictions being imposed due to COVID-19, which may not be covered by travel insurance. If you are unable to travel due solely to mandatory travel restrictions and/or lock-downs, we will assist you with moving your booking within 12 months of cancellation. If you instead request a full cancellation, booking funds will be refunded less a 5% cancellation fee.

  • Pets

    Being a pet friendly Park we welcome tourists with pets for short periods of time. To make sure ALL of our guests have an enjoyable stay, we do have some rules which must be adhered to. Please see Pet Policy Terms in Full

  • You need to know

    Bunk Beds: Please note: where bunk beds are used, we advise that bunk beds can be dangerous for children under 12 years of age and we ask that Parents & Carers take extreme care if using a top bunk bed.  It is the parent/carers responsiblity to ensure that children do not use the bunk beds as play equipment.

Our Address

Contact Us

We Accept

24-26 Dalrymple Road

Toll Qld 4820

Charters Towers

TEL: 07 47871121

EMAIL: stay@dalrymplevanpark.com.au

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